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*Effective at the site of application in healthy individuals. **These antimicrobial properties are built in to protect the product. The product does not protect users or others against bacteria, viruses, germs or other disease-causing organisms.
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Medline at Home Customer Care Hi, Lee. Thank you for taking the time to leave a review. We're sorry to hear the gel pack was missing from the box. Please give our customer service representatives a call at 1-855-441-8737.