Frequently Asked Questions
Orders
Where can I check the status of my order?
Click My Orders to see your order status.
How can I track my orders?
Click here to track your order when logged into your account.
You can also track your order using Order Tracking without logging in by entering your order number and last name.
Where can I find my order history?
To view your order history, go to Account and select Orders/Reorders/Tracking.
Can I return my order or items?
If you are unhappy with your purchase or ordered an item in error please contact Medline at Home Customer Service email: [email protected] or call: 855-441-8737 as soon as possible so we can review and assist with your request. Please note: Returns are not accepted after 90 days. Due to the personal nature of certain health and wellness products, some items are not eligible for return. If an item is eligible, restocking fees may apply: (5% within 30 days, 10% within 31–60 days, 20% within 61–90 days). Return shipping is the customer’s responsibility, and shipping charges are non‑refundable. Returned items must be unopened, unused, and in original packaging. Items that are opened, damaged, incomplete, or otherwise unsalable may be declined.
Can I cancel my order?
To provide the fastest possible delivery, orders begin processing immediately when all items are available, including orders placed outside of normal business hours. As a result, orders cannot be canceled after they are placed.
What should I do if an item is missing or arrives damaged or defective?
If an item from your order is missing or arrives damaged or defective, please contact Medline at Home Customer Service email: [email protected] or call: 855-441-8737 as soon as possible so we can review and assist with your request.
Please note:
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Items may ship in multiple packages and arrive on different days.
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If the issue is the result of a Medline error, damage, or defect, we will work with you to determine the appropriate next steps.
Shipping
When will my order arrive?
Most orders arrive within 1–4 business days after shipping. Delivery timelines may vary based on your location and order details. Please note that Medline at Home does not ship to PO Boxes.
Is there a shipping fee for my order?
Shipping costs are automatically calculated and added to your order at checkout.
For most U.S. orders:
• Flat rate shipping is $7.95
• Free shipping on orders over $50
• All orders ship via FedEx Ground
• Expedited shipping is not available
• Deliveries are not made on Sundays or holidays
Free shipping applies to orders over $50 before tax and after discounts.
Shipping to Alaska and Hawaii:
• Shipping rates vary based on destination, order weight, package size, shipping method, and product location
• Standard free shipping and flat rate shipping offers may not apply
• Additional shipping charges may apply
Shipping costs for Alaska and Hawaii will be shown at checkout before you place your order.
Do you ship orders internationally?
Currently, Medline at Home offers shipping within the United States, including Alaska and Hawaii. We do not ship internationally or to U.S. territories at this time.
Can I add special delivery instructions to my order?
Special delivery instructions cannot be added at the time of purchase. Once tracking information is available, you may contact the shipping carrier directly to request any special delivery instructions.
Is a signature needed when my order is delivered?
No, you do not need to sign for your order.
Will my order be shipped in a single box?
We ship from multiple warehouses, so if your order includes more than one item, they may be delivered in separate boxes on different days.
What Shipping Carriers do you use?
We use FedEx and other preferred carriers. Expedited shipping is not available, and deliveries are not made on holidays.
Shopping
Do I need to create an account to shop on Medline at Home?
Get the most out of Medline at Home with an account—save time at checkout, track YOUR orders, and receive a more personalized shopping experience. Guest checkout is available, but creating an account is recommended.
How do I search for products?
You can browse products by category, shop by need, or explore brands. You can also search for a specific item using the search bar.
Does Medline bill insurance plans directly?
Medline does not bill insurance plans directly. However, your insurance plan may allow you to submit a request for reimbursement. We recommend contacting your insurance provider for details on coverage and reimbursement options.
Medicare, Medicaid, and/or other insurance companies may cover the cost for some of the items on this website. Please contact your Health Plan if you believe an item on this website may be reimbursable through your insurance policy. Notice to Medicare Beneficiaries: This website conducts cash sales only. If you are a Medicare beneficiary and YOU ELECT TO PURCHASE any Medical equipment or supplies from this website then you will be personally and fully responsible for payment. Medline will not submit claims or collect payment for orders placed on this website.
Which items are eligible for FSA or HSA coverage?
Items eligible for purchase with your FSA or HSA will be labeled “FSA/HSA” in the product listing.
Checkout
Does my order include sales tax?
Yes. Sales tax includes applicable state, county, city, and district taxes, as required by each jurisdiction’s tax laws. We follow local tax regulations, and tax rates are calculated based on either the shipping origin or the delivery address, depending on state requirements. At checkout, you’ll see an estimated tax amount, which may be adjusted once your order is fully processed. Restrictions may apply to orders shipping to Hawaii and Alaska.
Can I checkout as a Guest?
Get the most out of Medline at Home with an account—save time at checkout, track your orders, and receive a more personalized shopping experience. Guest checkout is available, but creating an account is recommended.
Can I use my FSA or HSA card on Medline at Home?
Yes. Items eligible for FSA or HSA purchase are labeled “FSA/HSA” on the product listing. To use your FSA/HSA card at checkout, your cart must contain only eligible items. If your order includes a mix of eligible and non‑eligible items, you may pay with a credit card and submit your receipt to your plan administrator for reimbursement, if permitted by your provider.
What credit cards do you accept?
For your convenience, we accept Mastercard, Visa, and American Express, along with FSA/HSA cards for eligible purchases. Please note that only one credit card can be used per order. Discover cards are currently not accepted.
Benefits
How can I use my OTC Benefits, OTC Card or Flex Card on Medline at Home?
Account
How do I change my shipping or billing address?
Go to Account and click on Address Book. Click the pencil and paper icon to edit your address, select the default shipping and/or default billing address, then click Save Address.
How do I create an account on Medline at Home?
Setting up an account is quick and easy, click here to create your Medline at Home account today!
If you have OTC Benefits, an OTC Card, or a Flex Card, click here to Shop with your OTC Benefits
and find the correct login page.