FREE SHIPPING ON ORDERS OVER $50 Details

Frequently Asked Questions

Orders

Where can I check the status of my order?
Click here on  My Orders to see your order status.
How can I track my orders?
Click here  to track your order  when logged into your account.
 
You can also track your order here Order Tracking without logging in with your order number and last name.
Where can I find my order history?

View your order history, go to Account, and selecting Orders/Reorders/ Tracking.

What if I am missing items or missing my order?

If you did not received your order or items are missing from your order, please call customer service immediately at 1-800-307-8386. 

What if I received damaged or defective Items?

If you receive an item that is damaged or defective, please call customer service immediately at 1-800-307-8386. You will not be charged shipping for returns that are the result of Medline defect or damage.

Can I return my order or items?

Returns are not accepted after 90 days.

If an item was ordered in error, please call 1‑800‑307‑8386 to begin the return process. Due to the personal nature of certain health and wellness products, some items are not eligible for return.

If an item is eligible, restocking fees apply as follows: 5% within the first 30 days, 10% from days 31–60, and 20% from days 61–90. The applicable restocking fee will be automatically deducted from the return amount. Return shipping is the customer’s responsibility, and shipping costs are non‑refundable.

Returned items must be unopened, in new condition, and in their original packaging. Returns may be rejected if items are damaged, improperly stored, opened, incomplete, or otherwise unsalable.

Can I cancel my order?
To provide the fastest possible delivery, orders begin processing immediately when all items are available, including orders placed outside of normal business hours. As a result, orders cannot be canceled once they are placed.

Shipping

When will my order arrive?

Orders should arrive in 1-4 business days.  Shipping expectation for orders shipping to a PO Box 7-10 business days. 

What Shipping Carriers do you use?
We use FedEx and other preferred carriers. Expedited shipping is not available, and deliveries are not made on holidays.
Do you ship orders internationally?
Currently, Medline at Home does not offer international shipping.
Will my order be shipped in a single box?
We ship from multiple warehouses, so if your order includes more than one item, they may be delivered in separate boxes on different days.
Is a signature needed when my order is delivered?

No, you do not need to sign for your order.

Can I add special delivery instructions to my order?
Special delivery instructions cannot be added at the time of purchase. Once tracking information is available, you may contact the shipping carrier directly to request any special delivery instructions.
Is there a shipping fee for my order?

Shipping costs will automatically be calculated and added to your order. We offer flat rate shipping at $7.95, all orders over $50 ship free. All orders will ship FedEx ground, expedited freight is not available. No Sunday/holiday delivery. *Free shipping only applies to orders over $50 before tax is applied and after all discounts have been applied.

Alaska and Hawaii Shipping

The shipping rate to Alaska or Hawaii will vary based on the destination, weight, and dimensions of the package(s), shipping method, and our product warehousing location.

Note: Our free shipping on orders over $50, $7.95 flat rate shipping, or other shipping discounts may not apply when items require shipment to Alaska or Hawaii. Additional shipping charges may be incurred

Shopping

Do I need to create an account to shop on Medline at Home?
No. Guests are always welcome to shop. Creating a Medline at Home account provides a more personalized shopping experience. https://athome.medline.com/en/customer/account/create/
How do I search for products?
You can browse products by category, shop by need, or explore brands. You can also search for a specific item using the search bar.
Does Medline bill insurance plans directly?
Medline does not bill insurance plans directly. However, your insurance plan may allow you to submit a request for reimbursement. We recommend contacting your insurance provider for details on coverage and reimbursement options.
 
Medicare, Medicaid, and/or other insurance companies may cover the cost for some of the items on this website. Please contact your Health Plan if you believe an item on this website may be reimbursable through your insurance policy. Notice to Medicare Beneficiaries: This website conducts cash sales only. If you are Medicare beneficiary and YOU ELECT TO PURCHASE any Medical equipment or supplies from this website then you will be personally and fully responsible for payment. Medline will not submit claims or collect payment for orders placed on this website.
Which items are eligible for FSA or HSA coverage?
Items eligible for purchase with your FSA or HSA will be labeled “FSA/HSA” in the product listing.

Checkout

Can I checkout as a Guest?
Yes, guest purchases are always welcome.
 
For future purchases, we recommend taking a few minutes to create a Medline At Home account.
What credit cards do you accept?

We accept Mastercard, Visa, AMEX; HSA/FSA cards for eligible items and only accept one credit card payment per order.

Does my order include sales tax?
Yes. Sales tax includes applicable state, county, city, and district taxes, as required by each jurisdiction’s tax laws. We follow local tax regulations, and tax rates are calculated based on either the shipping origin or the delivery address, depending on state requirements. At checkout, you’ll see an estimated tax amount, which may be adjusted once your order is fully processed. Restrictions may apply to orders shipping to Hawaii and Alaska.
Can I use my FSA or HSA card on Medline at Home?
Yes. Items eligible for purchase with your FSA or HSA will be labeled “FSA/HSA” in the product listing. To use your FSA/HSA card at checkout, your order must include only eligible items. If your cart contains a mix of eligible and non‑eligible items, you may pay with a credit card and submit the receipt to your plan administrator for reimbursement.
Will I receive an order confirmation?
Once your order is received, we’ll send an order confirmation email to the email address on file, which will include your order number. A separate email with tracking information will be sent once your order ships. Please make sure the email address on file is accurate to receive these notifications.

Benefits

How can I use my OTC Benefits, OTC Card or Flex Card on Medline at Home?
If you have OTC Benefits or an OTC/Flex Card, click here to Shop with your OTC Benefits
 
 

Customer Support

How to contact Medline Customer Service?

Please contact Medline Customer Serice at 1-855-441-8737 Monday - Friday 8:00am - 5:00pm CST.

Are you closed on holidays?

Customer Service  is closed on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving Day (Friday)
Christmas Day

Account

How do I create an account on Medline at Home?

Setting up an account is quick and easy, cllick here to  create your Medline at Home account today!

 

If you have OTC Benefits, an OTC Card or Flex Card, click here  to Shop with your OTC Benefits and find the the correct login page.

How do I change my shipping or billing address?

Go to Account and click on Address Book, click on the pencil and paper icon to edit your address and select default shipping address and/ or default billing address and click Save Address.