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To check the status of your order, go to orders, reorders, tracking or click here and enter your order number and last name.
Most orders ship next day, and orders within the continental U.S. typically arrive within 1–4 days. Orders shipping to a PO box may take 7- 10 days.
We utilize FedEx and other preferred carriers. Expedited options are not available and there is no delivery on holidays.
We ship from several different warehouses so if you ordered multiple items they may arrive in different boxes on different days.
No, you do not need to sign for your order.
You have 30 days from the date an order is placed to let us know you never received your order or to report missing item(s). Call Customer Service at the phone number located in the bottom left of your screen. Monday through Friday, 7:00 a.m. - 7:00 p.m. CST.
We ship to the entire United States, including Hawaii and Puerto Rico. We do not ship internationally.
Yes. Once we receive your order, we'll send you an order confirmation email to the email on file with the order number. We'll send another email with tracking information when your order ships.
Due to the personal nature of these products, returns are not accepted.
You have 30 days from the date an order is placed to let us know you received a damaged item. Call Customer Service at Call Customer Service at the phone number located in the bottom left of your screen.
Orders may not be changed or cancelled once they are submitted.
For benefit details, please contact your health plan directly.
To see your order details, history and tracking information, go to Account/ Orders, Reorders, Tracking.If you still have questions, Call Customer Service at the phone number located in the bottom left of your screen.
OTC Customer Service is closed on the following holidays in order to give our team time with their families: New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Day After Thanksgiving Day (Friday) Christmas Day In the event that a holiday falls on a Saturday, it may be observed the preceding Friday. When a holiday falls on a Sunday, it may be observed the following Monday.