Overall I thought these hearing aids worked well for an over the counter option. The initial packaging was simple, clear, and to the point. The hearing aids are charged in the storage case. I really liked that while theyre being stored theyre also being charged and that the case was able to be pre-charged so that the hearing aids are able to be charged on the go. The storage case is sleek, strong, and easy to store in a variety of places. The hearing aids came with two sets of ear plug sizes. I think it would be helpful to have more options for sizing variety. Setting up the hearing aids was a little difficult. The hearing aids only communicate by number of beeps that are very quick and unless youre actively wearing them its not easy to decipher what mode theyre in. Overall the hearing aids are light weight and effective. They did offer increased hearing abilities. There was little difference in my opinion between the different sound settings. I appreciated that the hearing aids were easy to adjust the volume. I particularly noticed that they improved my hearing in a crowded loud gym. Im unsure if its a design issue or just the way my ears are, but the actual piece that fits into the ear had a difficult time sitting correctly without having to be adjusted pretty consistently and repeatedly. Overall I think the hearing aids would be a good choice for an over the counter option and can be considered a trusted brand.